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Anonymous's avatar
Anonymous
12 years ago
Approved

Game won't load in the press play gamelauncher, nor the TS3.exe file... What to do?

I tried exactly everything, to running it as a administrator, to updating the game by the lastest patch, to reinstalling the game and restarting my pc. I just bought this game (standard edition) Is t...
pc
technical issues
crinrict's avatar
crinrict
Hero+
12 years ago
  • What's your operating system ?
  • Does the launcher start ?
  • How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
  • Do all installed games show up in the Origin client ?
  • Which Security Software are you using (Firewall, Antivirus) ?
  • Do you have any files with xctp in your documents\electronicarts\thesims3\ folder ? (those are crash logs) ?
  • It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

Could you also post this info: 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

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