Hi,I just bought a new laptop. When I try to play Sims 3, the game says it doesn't recognise my video card. I've got a Geforce GT 635M video card, and an integrated Intel HD graphics 4000. Of course I try to play the game with my Geforce, but the video card is not recognized. However, on the Sims website, it says all Geforce GT video cards are supported! I'm running Windows 8 64bit by the way. I've got the latest game updates and the latest Geforce drivers.What seems to be the problem?Thanks in advance, I real;y wanna play the Sims again! :cathappy:

See if any of these links help you:http://www.modthesims.info/showthread.php?t=481768http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game

The first link pretty much describes what I already tried. I run the game with the setting that my Nvidia GeForce SHOULD be turned on. It even shows GPU activity in the icon. However, the game still doesn´t recognise the videocard. So then I tried the 2nd link, to manually put the graphics card in the supported Graphicscards list. But this also seems impossible. In order to put my graphics card info in the list, you should consult the Deviceconfig.log file, in which you can find your graphics device information. But instead of showing 'real' concrete graphics device information, it shows up like this: === Graphics device info === Number: 0 Name (driver): TransGaming SwiftShader Software 3D Renderer Name (database): TransGaming SwiftShader Software 3D Renderer [Found: 0, Matched: 0] Vendor: Chipset: Vendor: 0000, Device: 0000, Board: 00000000, Chipset: 0000 Driver: SwiftShader, Version: 29559.2.0.1876, GUID: 00000000-0000-0000-0000-000000000000 Driver version: 1876 As you can see, there isn't a Device ID displayed in the Deviceconfig.log file. So I've got no device information to put in the GraphicsCards.sgr file! I guess that the game doesn't recognise my graphics card at all? The weird thing though, The Sims Medieval has no trouble recognizing my GeForce at all. Maybe you know / can tell me the Device ID that I should have? Again, my graphics card is a Geforce GT 635M. (I don't know whether this will help, considering the game may still not recognise the card, but it's something I haven't tried yet.) Please help me fix this, it's really annoying having a decent laptop and still won't be able to play the Sims

I really don't know too much about that file. I have never used it myself.Have you tried resetting the graphic card: http://www.ehow.com/how_4967194_reset-nvidia-graphics-card.html ?That's all the ideas I have and my suggestion would be to make a post in the modthesims help forum. Much more techie people there.Sorry I can't be of more help.

Sorry to bring this topic up again since it's already dead, but i'm having similar troubles getting my video card recognised by the sims 2 with Chipset: Vendor: 0000, Device: 0000, Board: 00000000, Chipset: 0000 currently using a Geforce GTX 750 Ti and Intel graphics. I've tried using the NVIDIA control panel to make the sims 2 use my GTX which didnt solve the issue, disabled the intel graphics via device manager which got me a "Application has crashed, application will now terminate." message and other things but things just aren't working.

@kweepaleep You can find the data you need by running dxdiag - how to run dxdiag see post below.

Game won't recognize my video card (Geforce GT 635M)

12 Replies

Anonymous
9 years ago
@roberta591 I'm trying to play sims 2 , which is the strangest thing as sims 3 works fine for me with everything loading as it should. I don't think it's a memory problem though as I have 16GB of RAM, 2GB of VRAM and set it for 1024mb in the graphics rules. Posted my dxdiag

Edit : and a picture of how the glitch looks like in game
DxDiag.txt90 KB
roberta591
Hero (Retired)
9 years ago
@LyradCh The free space is very low and this could prevent the operating system from running some games properly. Running out of memory isn't just the total memory in your computer. You need to think about memory used by the operating system for buffers and other things. DX12 SHOULD cover DX9 but it doesn't. I think if you install DX9.0c (latest version of DX9) your computer will run all games in DX9 instead of DX12. I use my old Windows 7 gaming computer for games that require DX9. Sims 2 was not a very demanding game and you really don't need a very powerful computer to run it. Sims 2 was released in 2004. Windows XP had DX9. You can get DX9 to run on Windows 7 which came with DX11 by downloading the Dx9 installer from Microsoft. Haven't tried it on DX12. Windows XP had an extended run so to play some of these games you may have to put your computer in a time machine and think of computers that ran Windows XP. Most users have only one computer and making some of these changes can downgrade the use your your main computer. Most old out of date computers are cheap and if you mess it up it doesn't put you out of service. hth

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Game won't recognize my video card (Geforce GT 635M)

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