Forum Discussion

EnricoFrancis's avatar
EnricoFrancis
2 years ago

Game won't start via EA App due to faulty activation

So Ive been playing for 10 years and have never seen this pop up before! Got it for the first time today, and my login details don't work. I tried a new password and the same thing happened - ...
pc
technical issues
EnricoFrancis's avatar
EnricoFrancis
2 years ago

Sorry to hear you're having the same issue - if I find a work around I'll let you know 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @EnricoFrancis & @charleneuk20,

If your game license needs to be reactivated on your account, that's something the live support team can help restore for you- here on the forums we aren't able to access your specific account information to help with this.

Please reach out to live support again by submitting a new help request on the site here so they can get this reactivated for you- I'd also recommend attaching this AHQ conversation when you reach out so the team has further information to reference. 

  • EnricoFrancis's avatar
    EnricoFrancis
    2 years ago

    Thank you so much for your advice, unfortunately they weren't able to help me... 

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