Help with Expansion Pack Downloads
Hi I am seeking help in relation to one of my expansion packs not showing. I have a MacBook and I downloaded the sims 3 onto this through the EA app. I have originally bought the sims 3 on disc and...
Forum Discussion
@jessica1dx Does Island Paradise show as owned in the EA App, under Sims 3 > Manage > Manage add-ons? If so, what happens when you try to download it, or do you not see a Download button at all?
If IP isn't listed under Manage add-ons, you'll need to contact EA customer support for help. Take a photo showing the disc, its case, and the product code (clearly readable). You can upload this photo when you submit the help request.
I would strongly recommend using live chat rather than email. If you don't see the option, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
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