Help with Expansion Pack Downloads

@jessica1dx  Does Island Paradise show as owned in the EA App, under Sims 3 > Manage > Manage add-ons?  If so, what happens when you try to download it, or do you not see a Download button at all?

If IP isn't listed under Manage add-ons, you'll need to contact EA customer support for help.  Take a photo showing the disc, its case, and the product code (clearly readable).  You can upload this photo when you submit the help request.

I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.