if the code is not working contact CS
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
That would work wonders if live chat actually worked !!!! I have spent the past week waiting for hours for someone to help me with my sons issue of not being able to reinstall his game on his new computer to no avail. This is terrible business practice. Origin doesnt even show his game on his account !!!!
