Origin quite frankly... sucks. As does EA's customer service for issues. And from what i have seen with downloading the Sims 3 Base Game on my Windows 10.1 and all it will not run without installing the crappy Origin alongside it. I to only wanted just the game to download not the Origin nonsense along with it. I HATE Origin, and the customer service here with EA as a whole also. Downloading it from Origin itself rather than a disk is even worse I've noticed, the quality i mean and running of it. I misplaced my disks when i moved and downloaded the Sims 3 from Origin directly; it was chaos trying to get anyone to help when it stopped loading things correctly and kept logging my account out and giving me issues logging back in and no one paid much mind until i reported them to the Better Business Bureau. Even after that they try to tell me my laptop cannot perform with it when it exceeds the system requirements stated for Sims 3 and Meets the ones for Sims 4 on the back of the games packaging and fine print they put there. But if they see it as not able to function with your device they will give you a refund through their refund policy as i was told. If you have issues with EA/Origin go to the BBB: Better Business Bureau and open a business complaint and things will move along a little more professionally for you.
I do not work for EA/Origin. Just a gamer girl
