How can I reply on a case?

Question

I reached out to EA Help in the chat trying to get a refund on some Sims3 packages I bought. My game doesnt work after installing new packages. I recieved a link and information to do every step in the link and if it didnt fix my game, I should each out again. It didnt work and when I wantet to reach out again the agent wasnt online and he ended the case. Now I have a Sims3 game that doesnt work 😠

puzzlezaddict · Answer

MajaRas&nbsp; Try using the live chat option instead.&nbsp; If you don't see it, try this link:
https://help.ea.com/en/help-contact-us/?product=the-sims-3&amp;topic=missing-game&amp;category=manage-my-account&amp;subcategory=find-missing-game
For the underlying issue, I can try to help if you let me know exactly what's happening.&nbsp; This might still be a case for support to fix, but I'm not sure from your description.

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How can I reply on a case?

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