How do i report a bug in the sims 3

@MandyLovesPink35  Again, EA is not going to fix anything.  There is not a single current employee working on the game itself, and there hasn't been for a decade.  The support rep you talked to was either greviously misinformed or was simply trying to close the chat once they realized they didn't know how to fix your issue.

If you'd like help, please tell me what happens when you try to play: how far you get, what you see when it goes wrong, any error message, etc.  If your computer runs Windows, please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/