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Anonymous's avatar
Anonymous
11 years ago
Approved

How to read a past conversation with a games advisor?

I had a games advisor provide me with a new serial code for Sims 3. I'm installing it on a new machine and the old code is still in the Origin installer, how do I read the past conversation so I can retrieve the new code? The my conversations setion of the wepage doesn't show the whole thread of the conversation and I can't see the code. I can't connect with a games advisor at the moment (maybe because I'm in Australia?)

pc
technical issues

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  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Follow how to contact game advisor but instead of using chat, look to your left and you should see your cases with EA, click on the case and your code should be there is they gave you one. If it is not there contact CS again.

    if in the event you need to contact CS

    1.https://help.ea.com/en/contact-us/
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Advisor

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