Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
Please accept solutions if they are correct and press the XP button if somebody helped you. This way you case will show as "Solved" thus helping others with the same problem.
Best regards,
Thisaint
I tried it they just told me to refund it..
@atatststatata Is there something we can help you with? If so, please create your own thread describing the problem; this one is quite old.
Community Manager
