Forum Discussion

RuskiRizz's avatar
RuskiRizz
Seasoned Novice
5 months ago
Solved

I bought Sims 3 World Bundle and I've been charged just for Monte Vista

As the title, I've been invoiced for just one of the worlds in the bundle. Only one world is available in my downloads and only one is mentioned on the email invoice. How do I get this corrected?
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    RuskiRizz  To be clear, you received a code for Monte Vista, but nothing in that email mentions Hidden Springs or the chocolate fountain?  If so, contact EA customer support and get a refund, since you didn't get what you paid for AND the Worlds Bundle is the same price as Monte Vista by itself.

    I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

    Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

RuskiRizz  To be clear, you received a code for Monte Vista, but nothing in that email mentions Hidden Springs or the chocolate fountain?  If so, contact EA customer support and get a refund, since you didn't get what you paid for AND the Worlds Bundle is the same price as Monte Vista by itself.

I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,289 PostsLatest Activity: 5 hours ago