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Gramcrackrs's avatar
Gramcrackrs
12 years ago
Solved

I can't access Midnight Hollow GoldThe Sims 3 world. It is not in the Main Menubut is installed. No one can help this issue. Please somebody help.

I don't know where to go for help.  You have no catagory for this I am so tired and unhappy dealing with this.  I purchased the Midnight Hollow world from the Sims Store yesterday and it says it's in...
pc
technical issues
  • crinrict's avatar
    crinrict
    12 years ago

    So it's working now ? 

    If so, please accept a solution so that others see that this is sovled and what the solution was.

    Thank you.

crinrict's avatar
crinrict
Hero+
12 years ago

Try reinstalling all Store Content following the method here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/

Also is your game updated to 1.57 ?

For the missing SimPoints you will need to contact a customer support game advisor

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi everyone, 


    Since this is a super old thread that hasn't been updated in several years, I went ahead and locked it to prevent further necro-posting. 

    If you need some help with a similar issue feel free to create a new thread, and we can take a look. Thank you!

    /Kent

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