I can't access Midnight Hollow GoldThe Sims 3 world. It is not in the Main Menubut is installed. No one can help this issue. Please somebody help.

I don't know where to go for help.  You have no catagory for this I am so tired and unhappy dealing with this.  I purchased the Midnight Hollow world from the Sims Store yesterday and it says it's installed ( the launcher installed area ) but it does not show up in the Main Menu when I click on New Game.  I have been dealing with trying to get help since yesterday afternoon.  No one has helped .  I have posted in The Store forum on the Official TS3 Community site and there are others with this same issue but no answere or even if this is going to be resolved.  If it isn't I want my Sim Points back all 3900, and the 180 that are just missing for no reason.