I can't install Sims 3 Dragon Valley on my mac?

Question

I brought Sims 3 Dragon Valley today but every time i try to install it, it says its installed so i put in the most recent expansion pack and then the drop down menu acts like i never installed it. It completely skips the game validation so I don't know what to do. I also tried downloading it through origin but it won't show up in my game tab. Another thing I did was try to redeem my code on the sims3 site but it tells me I already used it when I didnt! I even went as far as uninstalling all of my eps and base game...I installed my base game back a few minutes ago.
I'm beyond frustrated, please help?

crinrict · Answer

Check your purchase History: https://store.thesims3.com/purchaseHistory.html

It should be there to download and install through the launcher.

Answer

It's not there...and I forgot to mention, I brought the disc, I didn't purchase it online.

crinrict · Answer

You do have a code with the disc, right ?

Redeemed it here: https://store.thesims3.com/myAccount.html where it says: Redeem a code

Then go back to the purchase history and check if it shows up now.

Answer

Finally a thread that helped me.&nbsp; I had the EXACT issue.&nbsp; I bought the Dragon Valley Disc about 3 weeks ago and have not been able to get it to install.&nbsp; I would try to install it on my MAC.&nbsp; My OS was up to date and so was my game.&nbsp; Nothing.&nbsp; Thank you for sharing.&nbsp; The link and info provided helped fix the issue.&nbsp; I was finally able to redeem my code, which I was having issues with that until you shared the link, and went to my purchase history and was able to download.&nbsp; Thank you!!&nbsp; Happy Simming!

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I can't install Sims 3 Dragon Valley on my mac?

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