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Anonymous's avatar
Anonymous
13 years ago
Approved

I can't install Sims 3 Supernatural

I was wondering if I am doing something wrong or something, because I bought Sims 3 supernatural online off origin and I downloaded it and everything but now it just wont install first it is saying P...
pc
technical issues
Anonymous's avatar
Anonymous
13 years ago
Approved

Nope, still does not work, it gives me the same error, setup will now terminate and my computer freezes. i tried downloading so many of these manual patches and none of them seem to work 😕mileysad:

crinrict's avatar
crinrict
Hero+
13 years ago

Could you enlighten me what error it is your getting ?

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    okay so firstly, i download the patch and once it is done i double click and it goes to this thing called install shield wizard. its almost done until an error shows saying Error Number 0x80040303 Descripton: Setup will now terminate. so i click ok and then my whole screen freezes will leads to me force restarting my laptop

    • crinrict's avatar
      crinrict
      Hero+
      13 years ago

      That sounds like a registry or corrupted game file issue.

      I would suggest reinstalling everything.

      • Backup your user data in documents\electronic arts\thesims so you don't loose anything
      • Unininstall all games
      • Clean the registry - here's some links how to manually delete them: http://forum.thesims3.com/jforum/posts/list/562375.page#9034836 - and make sure you have nothing Sims left on your computer. You can also use CCleaner to help you with that.
      • Reinstall the basegame and patch to 1.38 (best is to use the super patcher for that)
      • Start the game to see if it works
      • Start installing all expansions (you might get an error that the base game is newer then the version you want to install. Click on ok, that is fine cause the older Expansions expect a lower patch).
      • Put your back uped data back, especially savegames.
      • Anonymous's avatar
        Anonymous
        13 years ago
        Approved

        Can someone please help. I've just purchased Sims 3 Supernatural. Origin doesnt recognise the serial number I received by email. I was redirected to the site where I purchased the game from. Now I'm stuck, Not getting anywhere with this. Its obviously not that hard to download it but I'm out of ideas and need some support with this. I'm using Windows 7. 

        Any information would be great thanks in advance 

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