Forum Discussion

9 years ago

Solved

I can't redeem codes on the sims 3 website

I recently bought The Sims 3 World Bundle with Monte Vista and Hidden Springs. When I go on to The Sims 3 website and try to redeem the codes it wont let me.

technical issues

EA_Mai
8 years ago
Hi @meggs117,

We have made some changes and you should be able to redeem your codes now. Could you please try again?

Please, let us know if you still have issues to redeem your codes.

Thanks!
-Mai

EA_Mai

EA Staff

9 years ago

Hi @tmmyhlh,

Are you still having issues to redeem your code? I've just checked and the website is working for me, I hope it was only a temporal issue and you can access now.

Let us know if you still have issues or not.

-Mai

meggs117

8 years ago

I just bought the two bundle packs on origin one being the worlds , the other is generations. I have 4 codes and when I type them in the spinner spins forever and times out. What am I supposed to do now?

roberta591
Hero (Retired)
8 years ago
@meggs117 Generations being an expansion pack should have 5 groups of 4 characters. Worlds being a store item should have 4 groups of 4 characters. You can redeem codes in Origin or thesims3.com site. Is your computer a pc or mac? Where did you buy the codes?
EA_Mai
EA Staff
8 years ago
Hi @meggs117,

The Sims 3 Generations should appear in your Origin Game Library, no need to redeem it in thesims3.com. If you click on The Sims 3 in Origin, and then Extra Content, you will find the pack there ready to be downloaded 🙂

For the worlds, once the page times out, could you please try to refresh the page and introduce the same code a second time? Please, let us know if that works for you.

Thanks!
-Mai
- meggs117
  8 years ago
  I’ve done that all day with no success. No change in the situation. Yes I know generations is fine. I have been playing it. I would like the other items in these bundles that I paid for.
  - EA_Mai
    EA Staff
    8 years ago
    Sorry to read that, @meggs117.
    
    Edited: please, read my next post 😉
    
    ~~Unfortunately, I have no other workaround for you right now.~~
    
    ~~I already forwarded this to the team so they can investigate it, and if I have any news for you, I'll make sure to post them here.~~
    
    If you don't want to wait, you can get in contact with one of our advisors through EA Help, they might be able to help you with this issue. You will find a detailed explanation on how to contact them if you need it here.
    
    ~~If you have any question, don't hesitate to ask.~~
    
    Thanks,
    
    -Mai