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latenight232's avatar
latenight232
9 years ago
Solved

I can't redeem codes on the sims 3 website

I recently bought The Sims 3 World Bundle with Monte Vista and Hidden Springs. When I go on to The Sims 3 website and try to redeem the codes it wont let me.
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    8 years ago
    Hi @meggs117,

    We have made some changes and you should be able to redeem your codes now. Could you please try again?

    Please, let us know if you still have issues to redeem your codes.

    Thanks!
    -Mai
meggs117's avatar
meggs117
8 years ago
I’ve done that all day with no success. No change in the situation. Yes I know generations is fine. I have been playing it. I would like the other items in these bundles that I paid for.
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Sorry to read that, @meggs117.

Edited: please, read my next post 😉

Unfortunately, I have no other workaround for you right now.

I already forwarded this to the team so they can investigate it, and if I have any news for you, I'll make sure to post them here.

 

If you don't want to wait, you can get in contact with one of our advisors through EA Help, they might be able to help you with this issue. You will find a detailed explanation on how to contact them if you need it here.

 

If you have any question, don't hesitate to ask.

Thanks,

-Mai

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