Forum Discussion

Anonymous

Not applicable

10 years ago

I can't redeem my promo code on origin[Mac]

I downloaded the sims 3 seasons on my other computer. when i tried and download it on my mac it wasn't working so i thought maybe i could use origin.. when i put in the promo code it won't let me use it because its already been used because of when i downloaded it to my other computer

@Bluebellflora please and thank you in advance

technical issues

1 Reply

Bluebellflora
Hero+
10 years ago
@cupcake279

Do you mean the product code, not a promo code? Are you logged in with the same user account? It MUST be the same account you used to purchase/register Seasons with. If it is and you're still having problems you need to contact EA customer support so they can check your code and account - http://help.ea.com/en/contact-us/new/