i get a pop up saying something about The License limit for this product has been reached.

this link explains the license limit has been reached http://help.ea.com/en/article/origin-lifetime-download-limit-error-message/

you'll need to contact CS for this one

to contact CS

1.https://help.ea.com/en/contact-us/

2.Click on the orange NEXT button

3.Select a platform

4.Click on the orange NEXT button

5.Select a topic and describe your problem in a few words

6.Click on the orange NEXT button

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281