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Anonymous's avatar
Anonymous
13 years ago

i never got the registration code

I just purchased The Sims 3 Island Paradise with the current deal.  I was able to download it to "My Games." Now I have to install it and the installer is prompting me for a registration code.  There are no codes, except for the bonus registration packs, on the recipt within origin and I have not recived any emails.  It is not in any of my spam folders.

1 Reply

  • Anonymous's avatar
    Anonymous
    13 years ago

    If the game was purchased recently, try reloading your games library via the main menu (2nd entry: Reload my games) or click the refresh icon in the top left of your games library. Origin requires a restart or refresh of your games library before if will show product codes on the game details page after a purchase.

    Hope that works for you. If not, please contact a Game Advisor at https://help.ea.com/contact-us and they will be able to provide you with your code.

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