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katelynwstxoxo's avatar
katelynwstxoxo
Rising Traveler
2 years ago

I tried everything

I have a gaming laptop its the Zephyrus G GU502DU_GA502DU the Processor is a AMD Ryzen 7 3750H with Radeon Vega Mobile Graphics are Nivida GeForce GTX 1660 Ti with Max-Q Design i have 16.0 GB [15.7 GB usable] here is my Dxdiag https://hastebin.com/share/ofizahuvaq.yaml  I watched a whole bunch of videos on how to make your game not lag i even messed with my setting in the game its just really lagging and stuttering etc. I get really low frame drops even when i used the Nivida control panel with V sync i have Nraas mods even the smooth patch mod I don't know what else to do i really want to play sims 3 so bad i updated all my drivers and everything i tried so much i even have CCleaner still does not help. i have mostly all the packs installed i took 2 off them out i even edited the graphics rules and everything I also added my graphics card and it says its all supported i just think its my laptop even though its a gaming laptop I just don't understand.

28 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @katelynwstxoxo  The download worked fine, thanks.  But I don't see any values that should be in red.  What exact categories were showing in red when you looked at hwinfo?  Your CPU was running on the hot side, as was the GPU, but neither was in the danger zone or thermal throttling as far as I could see.

    Some kind of throttling would definitely explain your issue, so please let me know what you saw, or if you don't remember, repeat the test.  You can take a screenshot of the hwinfo window (Windows key-shift-S) if you're not sure what you're looking at.

  • katelynwstxoxo's avatar
    katelynwstxoxo
    Rising Traveler
    2 years ago

    when I had sims 3 running with that program on my game my cpu went to 90 and i saw it was on red like when i stopped the logging but it could of been something else but is that what's making my game lag is there a way to fix it?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @katelynwstxoxo  If your CPU went to 90º C, that's not actually dangerous and also shouldn't cause any significant thermal throttling unless the laptop manufacturer changed some internal settings.  The max operating temperature of that processor is 105º C, and it normally wouldn't throttle until more like 95º.

    At any rate, you could try using a cooling pad or fan, or even putting books or similar under the corners and pointing a floor fan at the bottom of the laptop.  The idea is to get more air flowing and therefore dissipate more heat.

  • katelynwstxoxo's avatar
    katelynwstxoxo
    Rising Traveler
    2 years ago

    it just suck because I use a cooling fan and it still gets hot

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @katelynwstxoxo  You could try blowing compressed air into the vents on the laptop.  From your hwinfo log, I don't think there's a serious cooling issue, for example a fan not working or a vent completely blocked.  That would probably cause more severe temperature spikes, whereas what you're seeing now is pretty mild.  But that doesn't mean that there's no dust or other buildup at all.

    If you're comfortable doing so, you could instead take the bottom panel off the laptop and blow compressed air over everything.  (That's safer than using a vacuum, which could inadvertently dislodge a small component without your noticing.)  Most laptops do eventually need to be cleaned this way, but I can't tell you without having the computer in front of me whether yours would benefit from that right now.  Still, it's not difficult to do.

  • katelynwstxoxo's avatar
    katelynwstxoxo
    Rising Traveler
    2 years ago

    I cleaned out the vents and checked the laptop and stuff before it stayed the same, is there anything else that work to fix it its just weird because its a "gaming laptop" but cant run a old game 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @katelynwstxoxo  Like I said, I don't see any signs of overheating in your hwinfo log.  Since you're not totally sure what reading was in the red the last time you played, I think it's best to go back to hwinfo and look for that red reading again, and this time, post a screenshot of what you see so I can check.  There are so many readings in the log, even just for the CPU, and therefore so many possibilities here, that I really need to know exactly what you're seeing.

    If it turns out that this isn't the problem, we can start experimenting with other system settings.  But none of that will matter if the computer itself is detecting a problem and throttling its performance in response.