Forum Discussion

Rising Newcomer

3 days ago

I WANT A REFUND.

I have bought the Sims 3 on the 27th along with 10 packs thinking it would be as smooth and easy Sims 4. This game is unplayable!!! I have done all the troubleshooting on your website and with Chat g...

Community Manager

1 day ago

Hey there tulora17

If you're interested in a refund, that's something the live support team would need to look into with you- here on the forums, we don't have access to your account or billing details to get this processed for you.

Please submit a help request on the site here so live support can review your information and check your refund eligibility.