installing sims3 outdoor living caused for my game to stop working

@emilyg96 Is your computer a pc or mac? If you have a pc what version of Windows do you have?

@roberta591 I have a MacBook Air 🙂 

@emilyg96 Is your operating system el capitan?

@roberta591 yes it is! And I have all the latest updates on my computer!

@emilyg96 Do you have Origin for mac installed? el capitan will no longer work with SecuROM and over burning. you need to get the game to work off Origin for mac for authentication and you shouldn't need a disc anymore.

@roberta591 no i dont. how do i do that?

@roberta591 every time i try and load the game it just keeps telling me theres an update and then i click yes to update and it spends ages doing something and then says an error occurred. if i download origin will it fix this?

@emilyg96 download the Origin client for mac and install. link - Origin for Mac

@roberta591 i downloaded it and it is still doing the same thing

@emilyg96 Did you install it and create an account? What is the version of the game?

add: not quite sure how the mac works but did you create an account on Origin and then redeem code?