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kimysaur's avatar
kimysaur
2 years ago

Invalid Code Error While Registering Sims 3 on EA Website

Hi everyone, I recently purchased Sims 3 on Steam and registered it on the EA app. However, when I try to register the game on the Sims 3 website, I keep getting an error message that says the code ...
pc
technical issues
kimysaur's avatar
kimysaur
2 years ago
@puzzlezaddict Okay, I’ll do that. If it still doesn’t show in 24 hours, do you know how I can contact EA? I can’t seem to find their website for email or live chat support.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @kimysaur 

If your code is appearing as invalid when you try to redeem that, we'll need the live support team to review your account details and see what's happening with this code- here on the forums we aren't able to access your account details to investigate this further with you.

You can contact live support for further help on this by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ If you have any issues getting through the help site, you can let me know. 

  • kimysaur's avatar
    kimysaur
    2 years ago
    @EA_Solaire Hi, I can’t go to the site for the live support chat. I’ve looked everywhere for it. There was one link I found online provided by other people who’ve gone through the same issue, but it’s unfortunately inaccessible anymore.
    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @kimysaur 

      What exactly are you seeing when you try using the link provided above? 

      • kimysaur's avatar
        kimysaur
        2 years ago
        @EA_Solaire Well, I see instructions about what to do if I have an issue with my account and a game/product. I think I’ve tried everything that’s been written about the game/product issues, but it didn’t seem to help me. So, I’ve resorted to contacting support via email or live support chat, but I can’t seem to find those. I sent an email to [edit: email address removed], but I don’t think it will do anything.

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