Try clearing your IE Browser cache.
There's also a file in documents\electronicarts\thesims3\downloads that has your email address as file name. Delete that.
I'm glad it did. thanks for the feedback 🙂
Bad news. My game stop responding while I was playing probably either because my computer wanted to shutdown for some Windows updates or because I was using the blueprints for a resort which sometimes causes it so I had to End Task on the game in the Task Manager. After my computer shutdown and restarted for the Windows updates I went back to the game and now it's doing exactly what it was before. I went back in and deleted the email file in the download folder again but it didn't work this time. I then quit the game, restarted my computer again, deleted the email file again (because it comes back every time I start the game) and I'm still getting the darn Invalid email/password error. Sigh! It was great while it lastest though! Can you identify anything I'm doing wrong in steps I've taken above or have any other ideas on what I can try next?
Did you try to rename the entire folder in documents ?
this is happening to me as well.
I renamed folder, cleared cache, deleted the file with my email address...
now my game is reset with no more sims=( I have to start all over!
This is not working for me at all. None of it.
contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
I have not tried to rename the folder in documents. Please explain how to do this and what to name it. Thank you.
