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Anonymous's avatar
Anonymous
12 years ago
Approved

invalid redeem code

I have purchased the Sims3 Monte Vista online but the redeem code is invalid, what can I do now, do anyone know how to fix it? help me please, or my money is just wasted.

pc
technical issues

1 Reply

  • Gardia's avatar
    Gardia
    Seasoned Ace
    12 years ago

    Hi

    Here's how to register the game: http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162#U387162

    If you still have issues after following those instructions, you should contact EA's customer support.  https://help.ea.com/en/contact-us/ask

    Type in 'The Sims 3' and hit 'Find Solutions'. Product  - The Sims 3 > Category  - Download / Installation Issues > Platform. Click on 'Find Solutions' and then click on 'I still need help'. You'll be given ways to contact them according to the country you're at. Don't chose Answer HQ, it will lead you back here, most of us here are just users like you, we don't work for EA and won't be able to give you another code.

    Also, there is a new patch available, be sure to update your game before playing it. Open the Launcher and go to the Game Updates tab, click on refresh, a message will appear saying that there is a new update available, select update now. If the message doeIf you have problems updating via Launcher, use the Super Patch.

    NOTE: Read this on what to do before patching

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