Could you please try the following:
After this try logging in again.
Let us know how you get on!
Could you please try the following:
After this try logging in again.
Let us know how you get on!
OMG! THANK YOU THANK YOU! It worked!
It Worked!!!🙂
I tried to find my settings and they don't have the setting your talking about
@Annie1D22 Are you checking in Internet Explorer 11 (not to be confused with edge for example)? Tools is now the Cog wheel in top right corner.
- Kristi
No I wasn't. I was on Microsoft edge. It's easly mixed with ie I thought they were the same.
EA StaffHi @missjnjranch,
The first issue you are describing sounds the same as this one: http://answers.ea.com/t5/The-Sims-3/Launcher-Login-Welcome-Tab-Cannot-Log-In/td-p/5390978
Please, try the solution suggested in that thread, and don't forget to give XP to Jadedragen if his post helps you 😉
Regarding the crashing issue you are having when travelling - please, open a different thread for that one, as in this thread we are discussing log in issues. Thanks!
-Mai
I'm having this issue too but I've got a newer laptop that doesn't have IE at all, it's only got Microsoft Edge (I tried the searching through the search bar trick you'd suggested to someone else) is there any fix for this issue because it's stopping me from logging in and then downloading some new content I've just bought on the online store.
@ElsaAzrael First of all, you shouldn't need to sign into the launcher in order to download content. When downloading from the store website, you're not supposed to need to be signed into the launcher at all.
For the issue itself, try changing your password to something that contains only letters and/or numbers, no special characters. Then clear the IE-mode browser data within Edge, as described at the bottom of this page:
If you're still asked to sign in though, please try a new admin Windows account, just as an experiment. I don't know whether it would make a difference, but you're one of a few players who's reported this issue, so I'd like to find out. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. The username should contain only letters and numbers, no special characters or accents.
If you can in fact download your store content, go ahead and download everything you want. Then go into Documents > Electronic Arts > The Sims 3 > Downloads and move all the .Sims3Pack files inside to This PC > Users > Shared. You'll be able to access this Shared folder from your original account, so you can grab the store stuff and transfer it to ...The Sims 3 > Downloads in that account, then install it through the launcher.
