since this would involve access to personal information and a minor's account i'd contact CS
if in the event you need to contact CS
http://eahelp.ea.com/en/contact-us/new/
if you live outsude the US try change at the top of the page the flag to US
1. click on the blue link
2.choose your product in the search menu after that click on next
3 select your platform pc, android , wii...etc click next
4 choose topic in the search menu for example code then in the menu that apperars under that type in something about the issue for example regestration code click next
5 click the orange live chat to chat with an advisor
and maybe link this thread to them to save all that typing
