Issue with Sims 3 Game Registration and CD Key from Steam to thesims3.com

Hey there @AlexTheHuskarl 

Please verify that your Steam and EA accounts are properly linked- you can check which accounts are linked with your EA account by looking under the Connections section of your account here. 

If you need to link your Steam to your EA account, you can do that by following the steps here. 

Hello EA_Solaire,

Thank you for assisting me with this issue. However, I had already linked the accounts before purchasing Sims 3 on Steam. Here's proof:

Please tell me if there is anything else I could do. Thanks in advance.

@AlexTheHuskarl  Can you download Store content?  I ask because it's possible the site already recognizes you own the game, even though the icon is grayed out, and in that case, this would be a simple visual error.  Riverview is free if you'd like to try, and there are a few free holiday packs too, plus all the user-made content on the Exchange.

Thanks @puzzlezaddict,

I could download Riverview. Nevertheless, I can't download any item or lot from the exchange because of the game registration problem I described before. I can't download Create A World either.

Thanks anyway.

@AlexTheHuskarl  If you can download Riverview, you should be able to download Exchange items as well.   Did you try both the Add to Game and Save File buttons on the Exchange?  Sometimes one is fussy but the other works fine.

If that doesn't help, try contacting EA customer support and asking that a second copy of Sims 3 be added to your account.  You'll need to provide proof of ownership, but that should be simple enough: screenshots of the game in your Steam library and your Steam and EA accounts showing as connected.  Make it clear that this is so you can download Exchange items, which are a standard feature of the game you paid for that you can't use.

For Create a World, make sure you're accepting the terms and conditions.  If that's not the issue, and support won't help you (or the "fix" doesn't allow you to download CAW), you can use the appropriate direct download link for your current type of install:

Steam:  https://www.thesims3.com/content/global/downloads/caw/worldtool.exe

EA App:  https://www.thesims3.com/content/global/downloads/caw/ts3caw.exe

Keep in mind that the EA App broke Edit in Game, and it hasn't been fixed yet.  The Steam version of Sims 3 requires a registry edit to use CAW, but all its features work fine once it's up and running:

https://steamcommunity.com/sharedfiles/filedetails/?id=277022926

@puzzlezaddictI tried both the "Add to Game" and "Save File" buttons, but neither of them worked. Instead, it showed me this:

I'm wondering if you know where I can contact EA customer support? Before posting here, I tried something called EA Help -> My Cases, and I was contacted by different people, none of whom addressed the right issue.

Thanks @puzzlezaddict for your  patience and support.

@AlexTheHuskarl  Try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

I see chat available with a zero-minute wait.  But someone else recently said it wasn't working, so if that's the case for you, go here:

https://help.ea.com/en/

Select Sims 3 > See all help topics > I need help logging into my EA account.