@graceymanors You couldn't register the code on the Sims 3 Store site either? I wonder if it went through and didn't tell you. The easiest way to find out is to see whether you have new SimPoints to redeem: the base game should have given you another 1,000 points. I believe the prompt to redeem points shows up on My Page, under the portrait and above the list of categories.
If you don't see a prompt to redeem points, contact EA Help on Twitter or Facebook and ask what happened to your CD Key. A support rep should be able to tell you either way. You can upload a screenshot of your Steam CD keys to the private chat.
If you don't get anywhere with this either, please let me know, and I'll flag your issue tomorrow.
The agent is telling me the steam version of my game got registered on the wrong account, which I logged into and looked and sure enough the base game is there, but not showing up as owned. However this isn't where all my store content is.I was logged into the wrong account when I registered them. I forget I share a PC now with my nephew. ☹️ I'm waiting to see if Agent can help.
The agent says he's transferred it. But its kind of hard to tell.
@graceymanors If the code was transferred, you should be able to download your store stuff again, although I'd suggest another clean Sims 3 folder.
Okay, I will go try that. Hopefully this works. I figured buying the games on sale on steam was my chance to have all my PC games on one platform.
Didn't realize it would cause hiccups.
I am still getting the same message, even with a clean EA folder.
Not as bad as before but still getting it.
Edit: Now the store page itself is telling me I haven't purchased anything.
Finally on chat and once again the agent doesn't understand. They think its an issue with the game itself. Even though I specifiy the store.lol
