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liammerrill Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and then try again to download Supernatural, under Sims 3 > Manage > Manage add-ons.
For the Worlds bundle, you'd normally redeem the codes you received (via email) on the Sims 3 Store site, as described here:
[Current Issue] Sims 3 Store world can't register/install | EA Forums - 11143823
However, that isn't working at present. Here's the master thread for the issue: