@gypsygeee Thanks for letting me know about your progress. Obviously, the big issue is still that the game won't launch, but there are ways to try to fix that. The files in your photo are just crash logs; all they tell you is that the game crashed. Other than that, there probably isn't anything useful in them. You can upload one of the .txt files if you want (I can't open the others), but it's unlikely to help, and you can definitely delete them whenever they spawn.
The one file I would like to see is a dxdiag on your computer. You can run one and attach it to a post here (use the Browse button).
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
And yes, there are a few of us still trying to help with TS3. Plenty of people still play, including me, so we try to help each other whenever possible.
Here is the Dxdiag report 🙂 none of it means anything to me but do let me know what your thoughts are
@gypsygeee When you move your TS3 game folder to your desktop, you're not losing any of the files inside, you're just getting them out of the way so that if you have a corrupt file somewhere, it can't cause any issues. Once the game is running again, you can start transferring everything into your new game folder, including your custom content.
I do see one huge issue in your dxdiag: the MSVCR.dll errors in your error reports (the very last part of the dxdiag). This .dll is part of a C++ runtime library, and a corrupt version will definitely crash your game. To fix the issue, you first need to uninstall the old file. Press Windows key-i and select Applications, and you should see the option. (I'm not in front of a Windows system right now, so I can't check the exact path, but let me know if you can't find it, and I'll look.)
Next, download and install a new version from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
Love people that know their stuff!
So with downloading a new Microsoft app... which one do I have to get rid off before downloading the new one?
I have all these other Microsoft Visual C++ 2012,13,15 Redistributable apps as well...
Is that the C++ library you were talking about?
I will attach another photo of my Microsoft apps and features so have available, if you can tell me what one I have to delete and if I need all these 11 Microsoft visual thingys. Seems a little extreme. Also with TS3 folder in Electronic arts, is it okay to delete files in DC BACKUP folder? I have around 4000 files in there and once again feel like it a little unnecessary
While I’m waiting for your response I’m looking at the Microsoft download link you sent (thank you)
and I saw this message on their page...
do you think my problem has something to do with their problem? Thanks again!
