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megray04's avatar
megray04
New Rookie
5 months ago
Solved

Launcher Welcome Screen Blank!

I have been having this issue ever since I installed a new SSD. When I start the launcher, the welcome screen is completely blue and I can’t log in or connect my EA account to the launcher. I can’t l...
technical issues
  • megray04's avatar
    megray04
    5 months ago

    Well it was fixable and it turns out it did make sense... I just upgraded to Windows 11 again and now everything works fine. The issue was related to how a fresh install handles registry settings differently from an upgrade. My boyfriend who works in IT suspected this was the cause. Just sharing in case anyone else runs into something similar!

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

megray04  That doesn't make any sense.  I mean, I'm glad this helped, but Windows 11 should work fine with the launcher, and enough Sims 3 players are using it by now that we'd see a lot more reports if it were completely incompatible.  If you want to go back to 11 at some point, this should be fixable.

megray04's avatar
megray04
New Rookie
5 months ago

Well it was fixable and it turns out it did make sense... I just upgraded to Windows 11 again and now everything works fine. The issue was related to how a fresh install handles registry settings differently from an upgrade. My boyfriend who works in IT suspected this was the cause. Just sharing in case anyone else runs into something similar!

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