Roaring Heights not showing up on the launcher

Question

Hello,a few months ago i bought the world Roaring Heights via the EA app next i went on the store website to redeem the code but problem the world never showed up on the sims 3 launcher so i could install it in the game.Now everytime i enter the code it tells me i already used the code but i still haven't got what i bought, i can't even buy it again because on the EA app it tells me i already own it.i looked over some posts about Roaring Heights but none seems to have the same issue as me so i hope someone will be able to help me

puzzlezaddict · Answer

Neaqa&nbsp; Roaring Heights won't appear in the launcher on its own.&nbsp; You need to download it from the Store, after which it'll show up in the launcher's Downloads section for you to install.
Can you download RH, either from your purchase history (Store &gt; My Store Account &gt; Purchase History) or from its product page?
https://store.thesims3.com/roaringheights.html?categoryId=12642
If not, please see the first post of this master thread:
Sims 3 Store world can't register/install | EA Forums - 11143823

spinnysims2 · Answer

Hi I'm also having this issue but, to my knowledge, I never received information on where to get my code. I purchased the Roaring Heights add-on directly on the EA app. I checked my sims 3 store purchase history and no luck.

puzzlezaddict · Answer

spinnysims2&nbsp; You should have received an email confirmation for the purchase, and that confirmation should have included a product code.&nbsp; Please see the thread I linked above for more information.

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Roaring Heights not showing up on the launcher

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