Forum Discussion

Neaqa's avatar
Neaqa
Seasoned Newcomer
1 year ago

Re: [Current Issue] Sims 3 Store world can't register/install

Hello,

a few months ago i bought the world Roaring Heights via the EA app next i went on the store website to redeem the code but problem the world never showed up on the sims 3 launcher so i could install it in the game.

Now everytime i enter the code it tells me i already used the code but i still haven't got what i bought, i can't even buy it again because on the EA app it tells me i already own it.

i looked over some posts about Roaring Heights but none seems to have the same issue as me so i hope someone will be able to help me

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    Neaqa  Roaring Heights won't appear in the launcher on its own.  You need to download it from the Store, after which it'll show up in the launcher's Downloads section for you to install.

    Can you download RH, either from your purchase history (Store > My Store Account > Purchase History) or from its product page?

    https://store.thesims3.com/roaringheights.html?categoryId=12642

    If not, please see the first post of this master thread:

    Sims 3 Store world can't register/install | EA Forums - 11143823

  • spinnysims2's avatar
    spinnysims2
    Seasoned Newcomer
    1 year ago

    Hi I'm also having this issue but, to my knowledge, I never received information on where to get my code. I purchased the Roaring Heights add-on directly on the EA app. I checked my sims 3 store purchase history and no luck.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    spinnysims2  You should have received an email confirmation for the purchase, and that confirmation should have included a product code.  Please see the thread I linked above for more information.

  • VioletKen's avatar
    VioletKen
    Rising Novice
    1 month ago

    Hi there, I purchased directly on the app and the app says I have it but the store says that I don't. How can I fix this? Thanks

  • P1rced_Pr1ncess's avatar
    P1rced_Pr1ncess
    Newcomer
    4 days ago

    As because of some technical issues, we are not able to use and play this pack, so we can provide you the refund and you can rebuy it after sometime this is what i was told by support

  • simmingwithmimi's avatar
    simmingwithmimi
    Newcomer
    4 days ago

    Hi! If it’s in your email, there should be something in the email that says “view this message online” and if you look under the purchase, it shows the code! I was having the same issue and just figured it out lol

Featured Places

Recent Discussions