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megray04's avatar
megray04
New Rookie
10 months ago
Solved

Launcher Welcome Screen Blank!

I have been having this issue ever since I installed a new SSD. When I start the launcher, the welcome screen is completely blue and I can’t log in or connect my EA account to the launcher. I can’t l...
technical issues
  • megray04's avatar
    megray04
    10 months ago

    Well it was fixable and it turns out it did make sense... I just upgraded to Windows 11 again and now everything works fine. The issue was related to how a fresh install handles registry settings differently from an upgrade. My boyfriend who works in IT suspected this was the cause. Just sharing in case anyone else runs into something similar!

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

megray04  Would you or your boyfriend be willing to give a more in-depth explanation of this issue?  I've seen quite a few people with the blank launcher, and the standard practices only work for some of them.  I don't have the issue myself and therefore can't test.

megray04's avatar
megray04
New Rookie
10 months ago

Looks like the issue had to do with how a fresh install of Windows 11 handles registry settings differently from an upgrade. I just recently installed a new SSD and did a fresh install of Windows 11. After that fresh install is when the problem started. Before that everything worked fine. Its possible that  Windows 10 has a registry entry that tells the game what it can use to load the launcher menu. But a fresh install of Windows 11 probably doesn’t have that set up the same way. Since Sims 3 relies on Internet Explorer components and Windows 11 removes IE entirely in favor of Edge some registry settings might not have been configured right. When I upgraded from Windows 10 to 11 again I believe those settings carried over which is probably why it worked before. We can’t test or dig into it more since I wiped my computer before finding the solution but if anyone else has this issue checking registry settings related to IE components might be worth a shot!

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