Forum Discussion

3 years ago

Solved

Locked out of Sims 3 Expansion Packs

I bought the physical disks for the Sims 3 expansion packs as they came out around 2009. Since then, EA has made it so that you have to register your game in their online app in order to play them, e...

technical issues

EA_Solaire
3 years ago
Hi there @Wonderface283,

I'm so sorry to hear you're having issues with your account merge and getting your Sims 3 content moved over to your new account. Any Sims 3 expansions would move over with an account merge, so if you're currently missing your content, live support will need to get those missing packs transferred back over to the new account for you so you can access your content again.

We don't have access to your specific account details here on the forums, so moving these missing packs isn't something we can do for you here on AHQ, but live support can get these missing packs added back to the new account for you. Please get in contact with live support again through the help site here and be sure to attach this conversation when you reach out to the team so they have something to reference- if you run across any further issues contacting live support there, please don't hesitate to let me know.

EA_Solaire

Community Manager

3 years ago

Hi there @Wonderface283,

I'm so sorry to hear you're having issues with your account merge and getting your Sims 3 content moved over to your new account. Any Sims 3 expansions would move over with an account merge, so if you're currently missing your content, live support will need to get those missing packs transferred back over to the new account for you so you can access your content again.

We don't have access to your specific account details here on the forums, so moving these missing packs isn't something we can do for you here on AHQ, but live support can get these missing packs added back to the new account for you. Please get in contact with live support again through the help site here and be sure to attach this conversation when you reach out to the team so they have something to reference- if you run across any further issues contacting live support there, please don't hesitate to let me know.

Wonderface283
3 years ago
Thank you so much! I have access to them again. It may seem silly but it really means a lot to me and I deeply appreciate your help.
- EA_Solaire
  Community Manager
  3 years ago
  @Wonderface283
  
  So happy to hear you've got access to all your packs again, thank you for keeping me updated on this! If you run into any other issues, don't hesitate to reach out again 🙂