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ArilyBoo's avatar
ArilyBoo
Rising Vanguard
2 years ago
Solved

Lost all my Sims 3 games! I need help!

I really need help, I don't know what to do. Years ago I had an EA Games account and then for some reason I had aquired a second EA Games account. I had made purchases on one account (The Sims 3 wit...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @ArilyBoo 

    I'm so sorry to hear you're having issues with your account merge! Sims 3 and the DLC does in fact transfer over with an account merge- the only content that is not transferrable during a merge is any Sims 3 Worlds (like Hidden Springs) and any in-game content purchased from TheSims3.com. 

    If your DLC did not properly transfer over with your merge, we will need live support to take a look at this again with you and get those missing DLC moved over to your new account. We're not able to help with account merges here on the forums since we don't have access to your account information. 

    Please reach back out to live support from the site here and please attach this AHQ conversation when you contact in so live support has further information to reference for this. If you run across any more trouble with your merge, be sure to let me know. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@jaydechav87  What exact content are you missing?  Does it show up on ea.com, under Account Settings > Order History?

jaydechav87's avatar
jaydechav87
Seasoned Newcomer
7 months ago

@puzzlezaddict After merging my 2 accounts I am missing the sims 3 and the sims 3 showtime. Thank you for your reply! 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there @jaydechav87 

    If your content is missing after getting two accounts merged, we'll need the live support team to review your account and get your missing content manually moved over for you- this isn't something we can do for you over the forums, but live support can take a look and explore your options.

    Please contact live support by submitting a help request here- I do recommend you attach this AHQ conversation when you reach out there so the team does have further details to reference on this. 

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