[Mac] - BIG PROBLEM!! Sims 3 won't start from Origin!

@runadisa

The problem is your graphics card not being supported in the game, you have to add the details for it manually in order to be able to play. 

Please follow the instructions in this guide carefully - http://bluebellflora.com/fix-for-incompatible-graphics-for-the-sims-3-on-mac/

@How do I install the game from origin onto my computer? It's just in the Origin app and not in my computer :/ @Bluebellflora

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@Bluebellflora wrote:

@runadisa

The problem is your graphics card not being supported in the game, you have to add the details for it manually in order to be able to play. 

Please follow the instructions in this guide carefully - http://bluebellflora.com/fix-for-incompatible-graphics-for-the-sims-3-on-mac/

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@runadisa

The game is installed on your computer. You can launch it from your Applications folder. But because you have a brand new Mac the game is not compatible so you need to edit the files to get the game to recognise your graphics file.

@Sorry, I don't understand you! Can you tell me like in steps what to do, so I can see the game in my application folder? :/ Sorry if I'm being annoying haha! @Bluebellflora

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@Bluebellflora wrote:

@runadisa

The game is installed on your computer. You can launch it from your Applications folder. But because you have a brand new Mac the game is not compatible so you need to edit the files to get the game to recognise your graphics file.

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@Bluebellflora THIS DIDN'T WORK FOR ME! I went after all of those steps in this link you gave up and it still isn't working, I can't believe this ☹️ Are you kidding me? 

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@runadisa wrote:

@Sorry, I don't understand you! Can you tell me like in steps what to do, so I can see the game in my application folder? :/ Sorry if I'm being annoying haha! @Bluebellflora

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@Bluebellflora wrote:

@runadisa

The game is installed on your computer. You can launch it from your Applications folder. But because you have a brand new Mac the game is not compatible so you need to edit the files to get the game to recognise your graphics file.

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@runadisa

No, I'm not kidding, I'm trying to help you.

It can be complicated but that fix does work. What Mac do you have? Can you go to Documents > Electronic Arts > The Sims 3, open DeviceConfig.log (either by double clicking so it opens with Console or by opening with TextEdit) and scroll down a little bit. You will see Graphics Device info:

Can you either take a screenshot of the info, like the one above, and upload and provide the link here ( www.tinypic.com is good for this) or copy and paste the graphics details here. Don't worry, there isn't any personal info in there.

You may have to use Activity Monitor to quit the game process after you try and load the game each time, basically whenever you get the "Cannot start the process when the game is running..." error message. Open Applications > Utilities > Activity Monitor select The Sims 3 in the list of processes under the CPU tab then click on the X in the top left corner (the X under the red, yellow and green buttons) and Quit/Force Quit the process.

I tried to go to documents - electronic arts - the sims 3, and the I didn't have the next step.. Nothing ''deviceconfig.log'' !!! What to do then :o

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@Bluebellflora wrote:

@runadisa

No, I'm not kidding, I'm trying to help you.

It can be complicated but that fix does work. What Mac do you have? Can you go to Documents > Electronic Arts > The Sims 3, open DeviceConfig.log (either by double clicking so it opens with Console or by opening with TextEdit) and scroll down a little bit. You will see Graphics Device info:

Can you either take a screenshot of the info, like the one above, and upload and provide the link here ( www.tinypic.com is good for this) or copy and paste the graphics details here. Don't worry, there isn't any personal info in there.

You may have to use Activity Monitor to quit the game process after you try and load the game each time, basically whenever you get the "Cannot start the process when the game is running..." error message. Open Applications > Utilities > Activity Monitor select The Sims 3 in the list of processes under the CPU tab then click on the X in the top left corner (the X under the red, yellow and green buttons) and Quit/Force Quit the process.

@runadisa

No Sims 3 folder or just no DeviceConfig.log? 

Did you check Activity Monitor like I suggested? You may have to do that after every time you try to start the game.

Which exact Mac do you have? Are you happy that you followed the instructions completely and edited the GraphicsCards.sgr and GraphicsRules.sgr files correctly?