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3af34ac1e89ef52's avatar
11 years ago

[MAC] Lost serial number for Sims 3

I need some help please. My daughter bought Sims 3 (Mac disc) from Amazon. She loaded it then loaded the Pets expansion pack including all serial numbers! The problem is that her mac is slow and movements are jerky and characters are blue. We then tried to load it on my faster Mac but the problem is she has since lost the serial number for Sims 3 though she does have the Pets serial number. Obviously she is upset and Origin.com have been useless and most unhelpful. She has original packaging and amazon receipt but Origin.com refused to help (as per Vishakha). Any bright suggestions would be much appreciated as my daughter is very upset! Thanks all

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    @3af34ac1e89ef526 wrote:

    I need some help please. My daughter bought Sims 3 (Mac disc) from Amazon. She loaded it then loaded the Pets expansion pack including all serial numbers! The problem is that her mac is slow and movements are jerky and characters are blue. We then tried to load it on my faster Mac but the problem is she has since lost the serial number for Sims 3 though she does have the Pets serial number. Obviously she is upset and Origin.com have been useless and most unhelpful. She has original packaging and amazon receipt but Origin.com refused to help (as per Vishakha). Any bright suggestions would be much appreciated as my daughter is very upset! Thanks all


    Hi

    If you still have the game installed on your daughter's original Mac then you can try to retrieve the code as follows: http://bluebellflora.com/finding-your-serial-key-using-terminal/

    If you no longer have the game installed but previously registered the game either with Origin or on thesims3.com website then you might be able to obtain your code from there - or EA's customer services may be able to access your Origin account and give you the code.

    If you can please provide more information about your Mac (type of graphics card, amount of RAM etc) then we may be able to figure out what was going on with the problems she had with her game.

    Caspin

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