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jbd00's avatar
jbd00
10 years ago
Solved

[Mac] Major sims 3 bug please help!

Hey! I am suffering this bug on The Sims 3: "Exception raised. Unhandled page fault on read access to 0x00000104 at address 0x95efe0c0 It happens 30 minutes or so ingame, and much faster when I s...
pc
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    10 years ago

    @jbd00

    MacBook Air - "Macbook Air late2013 13" 1.3Ghz Intel Core i5 4GB RAM 120 GB Flash Storage running OS X 10.10.5"

    • To be honest I'm amazed you can even get the game to run on such a low powered MacBook Air. Your problem here will be a very low spec. processor which is struggling to run the game and all the EPs you have installed, coupled with integrated graphics which is pulling VRAM from your 4Gb system RAM, hence causing the constant Exception Raised error message which is the game running out of memory. You're doing the right thing by purging RAM but your MBA just doesn't have enough grunt to run everything you have installed. Have you tried uninstalling Seasons and Pets? You should see a difference and slightly smoother gameplay.

    Mac mini - "Mac Mini late2014 3.0Ghz Intel Core i7 16GB Ram 1TB HDD storage running OS X 10.11 (15A243d) with 24" Cinema Display from 2011"

    • You're running the El Capitan beta which is not supported by any 3rd party apps. Installing the beta is done at your own risk and you should be fully aware of programs not working properly and problems will arise. Again though, you're experiencing the Exception Raised error because the game is running out of RAM.  Even though you have 16Gb RAM the game can only access 2Gb maximum, hence the need to regularly purge RAM. You also have an integrated graphics card which is not compatible, Intel Iris. It is not listed in the GraphicsCard.sgr file so the game doesn't like it. If you would like to play the game on your Mac with these graphics you have to edit the GraphicsCards.sgr and GraphicsRules.sgr files. Instructions can be found here. Whilst this fix is working for some, unfortunately it doesn't seem to work for everyone.

    There is no magic fix for your problems I'm afraid but uninstalling Seasons, and maybe Pets, on both machines should help a little.

Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

@jbd00

MacBook Air - "Macbook Air late2013 13" 1.3Ghz Intel Core i5 4GB RAM 120 GB Flash Storage running OS X 10.10.5"

  • To be honest I'm amazed you can even get the game to run on such a low powered MacBook Air. Your problem here will be a very low spec. processor which is struggling to run the game and all the EPs you have installed, coupled with integrated graphics which is pulling VRAM from your 4Gb system RAM, hence causing the constant Exception Raised error message which is the game running out of memory. You're doing the right thing by purging RAM but your MBA just doesn't have enough grunt to run everything you have installed. Have you tried uninstalling Seasons and Pets? You should see a difference and slightly smoother gameplay.

Mac mini - "Mac Mini late2014 3.0Ghz Intel Core i7 16GB Ram 1TB HDD storage running OS X 10.11 (15A243d) with 24" Cinema Display from 2011"

  • You're running the El Capitan beta which is not supported by any 3rd party apps. Installing the beta is done at your own risk and you should be fully aware of programs not working properly and problems will arise. Again though, you're experiencing the Exception Raised error because the game is running out of RAM.  Even though you have 16Gb RAM the game can only access 2Gb maximum, hence the need to regularly purge RAM. You also have an integrated graphics card which is not compatible, Intel Iris. It is not listed in the GraphicsCard.sgr file so the game doesn't like it. If you would like to play the game on your Mac with these graphics you have to edit the GraphicsCards.sgr and GraphicsRules.sgr files. Instructions can be found here. Whilst this fix is working for some, unfortunately it doesn't seem to work for everyone.

There is no magic fix for your problems I'm afraid but uninstalling Seasons, and maybe Pets, on both machines should help a little.

  • jbd00's avatar
    jbd00
    10 years ago
    Hey, and thank you so much for answer. I knew the game would not work anyways on my MacBook Air due to the low specs, but what you told me about the .srg files I did not know. I will for sure try it out and hopefully it will solve the problem. I have contacted EA Support chat and this is the most reasonable and logical answer I have heard so far! Thank you for helping me out and using your free-time on resolving oter people's problems!

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