[MAC] Sims 3 - Game stuck on blue screen with plumbob

Hi @Claudiappoh,

Can you provide more info about you Mac?

Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on "More Info" depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

- Is your game updated? Latest version is 1.67
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?

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XP = "Thank you!" / "¡Gracias!"
"Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

Hi there,

my mac info is as follows:

Operating System (Version) OS X Yosemite
- Mac model : Macbook Pro (Retina, 13-inch, early 2015)
- Processor : 2.9 GHz Intel Core i5
- Memory (RAM) : 8 GB 1867 MHz DDR3
- Graphics: Intel Iris Graphics 6100 1536 MB

no running anti virus but i do have spotify open automatically upon start up.

i've updated the game to 1.67.2.024017.

Its a newly installed game without any cc or mods.

Thanks again for responding!

@Claudiappoh

Your issues are caused by Intel Iris Grpahics, TS3 have lots of issues with that chip becasuse it's not officially supported.

You can try this workaround to see if that helps.

If that doesn't help, you can also try bypassing the launcher. Here you can learn how to do it.

========
XP = "Thank you!" / "¡Gracias!"
"Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

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@fons_garmo wrote:

@Claudiappoh

Your issues are caused by Intel Iris Grpahics, TS3 have lots of issues with that chip becasuse it's not officially supported.

You can try this workaround to see if that helps.

If that doesn't help, you can also try bypassing the launcher. Here you can learn how to do it.

========
XP = "Thank you!" / "¡Gracias!"
"Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

---

Hey!

I wanted to thank you for your helpful links which you shared with us. That bypassing launcher really did work on my Mac and finally I could run my game! 

Thank you a lot for that!