macOS unknown error Sims 3
Got a new MacBook Pro for Christmas and tried installing Sims 3 with the following packs:
- World Adventures
- High End Loft
- Ambitions
- Fast Lane
- Pets
After installing and using the Super Patcher the game wouldn't work and Sims 3 launcher would not even open. I kept getting an error message "unknown error occurred". After reading online about issues with Ambitions, I used @Bluebellflora s instruction for completely uninstalling/reinstalling (thank you for that excellent post!) and reinstalled all but Ambitions.
The game now plays perfectly without Ambitions installed. Please let me know if anyone finds a fix to add the Ambitions expansion. š
Here is info about my MacBook:
@jnmcarroll I've split your comment into its own thread because the issue you're seeing isn't related to the Mojave updateāit's been around since El Capitan. And it's easily addressed as well.
The first thing to do is run the Super Patch (digital download version), if you haven't already. The launcher probably prompted you to patch, but it might not have done a thorough job. Running the Super Patch on a fully patched install won't hurt, either.
https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/
Afterwards, make sure the game still launches. If you get an unknown error now, before installing Ambitions, you'll need to edit the game's .sgr files to force recognition of your graphics card. Or, if you'd prefer, we can help you with that step; you've already included the relevant information (thanks). Not patching isn't really an option, since your various packs will "expect" the base game to be at various different patch levels.
If TS3 still launches, you can go ahead and install Ambitions. There are two workarounds to apply. The first is easy: Create an alias for Ambitions in Applications, alongside the alias for the base game.
https://bluebellflora.com/sims-3-packs-not-showing-as-installed/
Second, you'll need to copy files from Ambitions into the folder for Pets, which is your newest pack by release date.
I'm surprised that you're running Fast Lane without any issues, since it's one of the packs that normally doesn't install properly, just like Ambitions. Normally, we tell people to apply the same two workarounds for Ambitions, Late Night, Fast Lane, and Outdoor Living, but it sounds like FL somehow installed correctly for you.
Finally, this isn't critical by any means, but if you were willing to copy some lines from your deviceconfig (in your game folder in Documents), you could satisfy my curiosity. The first 40 or so lines are a report of what the game thinks of your hardware, including your graphics card. This is the info that tells us whether a card is recognized and how it's rated. It'll look something like this:
Spoiler=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 2 RAM: 4 CPU Speed: 2900 Threading: 2
Adjusted CPU: 2500 RAM: 15791 Adjusted RAM: 15279 Cores: 1
=== Machine info ===
OS version: MacOS 10.12.6
OS prod type: 0
OS major ver: 10
OS minor ver: 12
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 0
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz
Family: 6
Model: 14
Cores: 1
HT: 1
x64: 0
Memory: 15791MB
Free memory: 9803MB
User: [DELETED]
Computer: [DELETED]
=== Graphics device info ===
Number: 0
Name (driver): Radeon Pro 560
Name (database): AMD Radeon Pro 560 Series [Found: 1, Matched: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 67ef, Board: 00000000, Chipset: 0000
Driver: display, Version: 0.10.0.11360, GUID: 40C1B248-9D7D-4A29-D7B7-4CD8109F3D5D
Driver version: 11360
Monitor: DISPLAY
Texture memory: 2047MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1You can see that I got my card recognized, but it still doesn't evaluate my VRAM (shown in texture memory) properly, or my processor's strength, for that matter. But since you have a new computer with hardware we haven't seen much yet (the "we" refers to me and Bluebellflora, who's the source of all this mac knowledge), the info would be very much appreciated. Just delete your user and computer names about 25 lines down, if you want; there's no other identifying info in deviceconfig.
