Forum Discussion

Worder123456's avatar
Worder123456
3 years ago
Solved

Missing product code

I don't know how to find Sims 3 base game disc since my father took it all away. I don't know how to find the code of my disc.
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @Worder123456,

    I'd recommend that you get in contact with the live support team so they can verify if you've ever redeemed your code previously to your account or to another EA account you own. Here on AHQ, this isn't something we'd be able to check for as we don't have access to your account details, but the live support team can investigate further and try to locate your game with you. 

    Please reach out to live support through the help site here so they can take a look with you- if you have any troubles getting in contact with the team there, be sure to let me know! 

Worder123456's avatar
Worder123456
3 years ago

But I don't know if the Sims 3 base game  is in my name because my father was the one who paid it on cash or credit card. 

Worder123456's avatar
Worder123456
3 years ago

I am scare that if e.a services will ask my father for verification code or something to confirm about looking into my product code.

I don't know how to purchase the Sims 3 base game for free.

I want to know how to get my Sims 4 product I tried many ways as per the E.A services instructions on finding product code but to no avail I cannot even get to it.

[CM Edit: Formatting]

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Worder123456 

    These are details you'll need to discuss with the live support team- we do not have access to any of your account information here on the forums and would not be able to help locate your games or assist with account verification on AHQ. Please contact the live support team so they can explore your options with you. 

    • Worder123456's avatar
      Worder123456
      3 years ago

      Where I can contact the live support team? Can you send me link of it? I don't have Facebook and Twitter.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Worder123456 

        You can also get in contact with live support by submitting a help request on the site here if you don't use Twitter or Facebook. 

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