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Anonymous's avatar
Anonymous
Not applicable
13 years ago

MISSING SIM POINTS BABY and ERROR MESSAGES

Ok sorry sent two emails before I filled this in. First timer at this. I have 3 problems not sure if I should be putting in 3 emails. Firstly I bought some sim points a few days ago I bought what y...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago
  1. You need to contact customer support for this (see below). The AnswerHQ is about Users helping Users.
  2. Sounds like a case of bad custom content

    Read all about ith here: http://forum.thesims3.com/jforum/posts/list/234888.page
  3. Make sure the following program are up-to-date

    - Origin
    - Java
    - Flash Player
    - Adobe Air
    - Windows

    If that does not help, try clearing the Internet Explorer Browser Caches.

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To contact customer support: 

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



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