2 years ago

my account was deleted after a year of inactivity - can I recover my games?

I have spent over £200 on sims and its expansion packs, and have had my EA and Origin account permanently deleted from servers - confirmed and redirected here by EA support - after only a year of dis...

mac

technical issues

EA_Solaire

Community Manager

2 years ago

Hi there @jacuzzibaby,

Is the email on your older EA account now showing as a disabled email?

jacuzzibaby
2 years ago
I'm not sure but that's what I have been told by EA support, and the origin portal states my credentials are incorrect or expired, but the email is recognised when I attempt the 'forgotten password' route -- but then no email is received in my inbox (not the emails fault as I have sent emails to myself externally) -- plus EA login forgotten password avenue does not recognise the email at all.