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jacuzzibaby's avatar
jacuzzibaby
2 years ago

my account was deleted after a year of inactivity - can I recover my games?

I have spent over £200 on sims and its expansion packs, and have had my EA and Origin account permanently deleted from servers - confirmed and redirected here by EA support - after only a year of dis...
mac
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @jacuzzibaby,

Is the email on your older EA account now showing as a disabled email? 

  • jacuzzibaby's avatar
    jacuzzibaby
    2 years ago

    I'm not sure but that's what I have been told by EA support, and the origin portal states my credentials are incorrect or expired, but the email is recognised when I attempt the 'forgotten password' route -- but then no email is received in my inbox (not the emails fault as I have sent emails to myself externally) -- plus EA login forgotten password avenue does not recognise the email at all.

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