My Sims 3 codes were stolen
I am absolutely distraught, after owning the Sims 3 and 19 packs for the last 10+ years, I finally have a computer capable of running all packs together and 5 of my codes won't redeem when I try to put them on the EA app for future convenience. One of the codes (straight from the booklet inside the disc case) actually says that the code is invalid.
I have contact 2 different EA support advisors and both of them have been incredibly unhelpful. They have verified with me that an account (not mine) has redeemed four of my codes but basically said "sorry you've been stolen from, you'll have to repurchase those packs though as the codes have already been redeemed once" and they won't do anything about the account that used my codes or even help me add the one code that for some reason says is invalid.
I feel like I'm going in circles, Sims 3 is such a huge deal for me and my collection is my pride and joy, I know it might sound daft but I'm truly inconsolable that EA aren't willing to do anything about a literal theft.