My Sims Won't Show Up When I Go To China, France, & Egypt

Everytime I Try To Go On Vacation To Any World In World Adventures My Sims Don't Show Up At The Camping Grounds. I Have Tried Every World To See If It Was Just That One But It Did It With All Of Them. I Need To Know What Can Be Done About This Problem Because I Have Already Tried Uninstalling & Reinstalling & That Didnt Work. If Im Going To Buy A Game I Expect It To Work & Be Able To Enjoy It Without Complications So Can I Get Some Type Of Assistance Please? I Really Hate That You Guys Took The Phone Support Away Cauce It Made It Easier To Get Things Done Instead Of Having To Wait For Someone To Reply To My Question.