my the sims 3 doesn't show up in my game library

Question

I just recently installed origin again to play The Sims 4 and 3 but I can't find my game in my library. I don't have any filters active at the moment and I can't find the game anywhere on Origin. I did use a key code to activate the game back in January and I played it for a bit. Did my game get deleted enterely due to EA Play being the only current way to play The Sims 3? If no, how do I get my game back? Yes, I tried reloading the page and reinstalling Origin and it didn't work. I even went to the origin website and at the "The Sims 3" page, it says I can buy the game, but I already own it tho, why do I have to buy it again? Please help me.

puzzlezaddict · Answer

@Shad0wLoki&nbsp; is it possible you redeemed the product key within a different Origin account?&nbsp; The game shouldn't have disappeared, but it obviously wouldn't show up if you're not using the same account you did back then.&nbsp; Another possibility is that you received a bad code, and it was removed after the fact; this is always a risk when buying from an unauthorized third-party source.

If you can't figure out what happened to your game, you can always contact EA customer support and ask for help.&nbsp; A support rep would be able to tell you if the code was removed from your account or was still active but on a different account.

https://help.ea.com/en/contact-us/

EA Play is not required to run Sims 3, although Origin is if you buy the game directly from EA.&nbsp; Some of us instead buy and play through Steam; others still have original discs.

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my the sims 3 doesn't show up in my game library

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