New Laptop Won't Launch Sims 3
As described, new Dell XPS 15 out of the box won't run Sims 3. Installed DirectX9 and Alder Lake patch, have uninstalled, cleared caches, re-installed, and cleaned out game again and again. Updated g...
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@lbuesch2 That's great to hear. You can try running the Alder Lake Patch itself if you want, rather than using the Task Manager method. The patch is a one-time fix, no need to keep using the Task Manager or anything else. If it doesn't work, repair the game and go back to the Task Manager method.
Ugh, update:
Game is now at least getting past the loading screen, but loads to 90% and then crashes. Tried redownloading and cleaning + Alder Lake Patch in task manager but to no avail.
@lbuesch2 If the game loads for more than a few seconds, you're past the Alder Lake issue. Instead, try moving the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content, which is fine and part of the purpose of this test.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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