No call me button
There is no button to have EA call me. My game keeps crashing.
Forum Discussion
@xolovepink22 you can contact EA via various means depending on which country you have selected. Which country are you contacting from?
Would you like to elaborate on your problem? Perhaps we can help
That would be great! Thank you so much! I have Windows 8.1 and it's all up to date. I have contacted Microsoft 4 times and they were able to resolve the issue every time, but the game would only work for a day before I had to call them again. The last time I spoke with them they said if it stops working again to contact EA, but they're obviously of no help and I'm getting really aggravated because I really want to play ☹️
@xolovepink22 could you answer the following questions please? 🙂
- What's your operating system?
- Does the launcher start?
- Are you getting any error messages?
- How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
- Do all installed games show up in the Origin client?
- Which base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html
- Which Security Software are you using (Firewall, Antivirus)?
- Do you have the disc or download version or a mix?
- Do you have any files with xctp in your documents\electronicarts\thesims3\ folder ? (those are crash logs)?
- It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584
See if this helps as well: http://answers.ea.com/t5/The-Sims-3/ISSUE-Sims-3-Minimizing/td-p/3230209-Operating system is Windows 8.1
-The launcher DOES start
-I'm not getting any error messages. A message just pops up that says an unknown error occured and the game has to be force closed.
-Sometimes it takes not much time at all for this to happen and other times it takes a few minutes
-All games DO show up in the Origin client
-I have base game version 2
-I'm using the Windows/Microsoft preloaded security software that came with my Surface Pro 1 if that's what you mean by security software. It protects me from viruses and stuff.
-I have the disc for the base game and Pets and the download for Seasons.
-I DO have XCTP files
-I will provide my DxDiag in a separate post
